Great customer service is the cornerstone of many a successful business. Entrepreneurs are always looking for the best customer service solutions, and as a small business you have a bit more freedom to get creative and communicate directly with your audience. How can you leverage this for better service?
First, as the business owner you need to be on top of how your customer service team performs. Keeping an eye on customer satisfaction is crucial to ensuring that your service is up to par. You also must know your customers inside and out. The better you understand your customers, the better you will be able to serve them. Surveys are a good way to glean information about your customer base and can tell you what’s working for your customers and what isn’t. It’s also important to use social media for customer engagement, extending the customer’s experience beyond the store. This is a great way to let customers know that you really care about their concerns. You can also use social media to contact customers and offer them special deals. Above all, use these profiles to engage and start conversations, not to sell. Learn more about upping your customer service game below!
Read the full article here: 10 Creative and Efficient Customer Service Solutions