When you meet face-to-face or talk to someone on the phone, you can read the other person’s emotions. When you email someone, you’re flying blind and your intentions can be easily misconstrued. Write the wrong thing, and you could up sending a catastrophically wrong message to a client or a prospect. How can you avoid this? Consider what messages might be better delivered over the phone and understand that the tone of an email defaults to negative for a reader, and you’ll be on your way to preventing disaster.
Read the full article here: 5 Ways to Avoid a Massive Email Misunderstanding